TERMS AND CONDITIONS
Cancellation of an order
If you would like to cancel or change an order you have just placed, please email info.vipmemorial@gmail.com as soon as possible. We will then do our best to respond to your request.
Confirmation of an order
After receiving your order, we verify the authenticity of the payment method and the shipping address. We reserve the right to reject any order or limit the quantity without providing an explanation.
If so, we will attempt to notify you at the email address or other contact details provided and we will reimburse any charges billed.
If I return my purchase, will I get a full refund?
If an item has been damaged in transit or if we have made a mistake (wrong item, defective product, etc.), we will refund the full price of the product and pay the cost of the return.
If you have changed your mind or made a mistake, a 20% restocking fee will be deducted from the refunded amount. In a similar case, you must pay the return shipping costs.
Can any item be returned?
Quebec: 1 or 2 working days
Rest of Canada: 2 or 3 business days
What should I do if I want to return my purchase?
Before returning one or more items to us:
1. Please contact us at info@vipmemorial.ca or (819) 373-0029
2. Send us a photograph of the item. If an item was damaged during delivery, you must also send us a photograph of the damaged package (packaging).
3. You will receive return instructions by email.
When will I be reimbursed?
We will issue the refund when we have received and inspected the returned item. We can only credit the credit card used for the purchase. The refund will appear on your next or next credit card statement.
Disclaimer of colors and materials
The colors of the products displayed on our site are faithful renditions, but they may vary from one screen to another, depending on their configuration. Therefore, do not consider them to be 100% correct.
Wood is a natural product. Images of items made from such materials are only intended to provide an overview of the product. Colors may vary slightly, while veins may be different or absent.
We will make every effort to send a product similar to the one displayed on our site.
Price
Prices are in Canadian dollars only.
Secure payment
The security of our users' financial transactions is extremely important, we are 100% committed to protecting you. For this reason, we comply with Payment Card Industry Security Standards (PCI DSS).
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PCI compliance
PCI DSS is the highest standard of information security for organizations accepting credit card payments. This standard ensures the protection of the privacy and confidentiality of the card data used to carry out the online transaction.
PCI compliance helps create a secure environment by improving the quality of cardholder data to reduce the rate of credit card fraud. In addition, it ensures that the data for each payment is stored in a secure and tamper-proof manner.
ATTENTION: Please note that emails are not encrypted. It is therefore not safe to use them to transmit personal information or information about your credit card.
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We do not send personal information or credit card information by email. We urge you to do the same. If you have any concerns about electronic orders, please contact us by email or phone:
(819) 373-0029